Who is this article for?

Client IT/Technical Teams - Those who need to implement technical changes (firewall rules, SSL configurations) and Client Operations/Management - Decision-makers who need to understand impact and approve changes

No elevated access or permissions are required.

Bulletin Number: TSB-005
Date: January 29, 2026
Product Affected: Maritime Health (Ideagen Maritime Health), Maritime Health Commercial (Ideagen Maritime Health) & Maritime Safety (Ideagen Maritime Management/Ideagen Maritime Safety)
Version: All versions

Ideagen Maritime Technical Service Bulletin 

Purpose

The purpose of this Technical Service Bulletin (TSB) is to inform clients of the implementation of a standardized monthly maintenance schedule across all Ideagen Maritime products, effective February 2026. This change aligns with Ideagen's infrastructure best practices and is designed to provide greater predictability, transparency, and service reliability for system updates and maintenance activities.

Description of Issue

To enhance operational consistency and service reliability, Ideagen is implementing a standardized monthly maintenance schedule for all Maritime products. This approach replaces ad-hoc maintenance windows with predictable, scheduled maintenance periods that occur during off-peak hours. The standardization allows our infrastructure team to efficiently manage planned maintenance while minimizing impact to client operations and reserving support resources for genuine service issues.

What is changing?

New Maintenance Schedule:

• Frequency: Monthly, during the third week of each month 
• Maintenance Window (EST): 9:00 PM - 2:00 AM (specific to your server region) 
• Duration: Updates will occur within a 5-hour window

Important Note: The 5-hour window does not indicate a continuous outage. It represents the timeframe during which brief, intermittent service interruptions may occur as servers are updated and rebooted. Most updates complete with minimal user impact.

Expected Impact: 

• Short, planned interruptions during the maintenance window 
• Brief service interruptions as servers are updated and rebooted 
• Servers will be updated during off-peak hours to minimize operational disruption

Action Required By You

Plan Around Maintenance Windows:

Schedule any mission-critical activities outside of the designated maintenance window when possible. 

Monitor Systems:

Continue standard system monitoring during maintenance windows. 

Contact Support When Necessary:

Submit a support ticket at Ideagen Maritime | Support | Ideagen Luminate only if: 

• Outages extend beyond 60 minutes during the maintenance window 
• Unexpected issues occur outside the designated maintenance window This approach ensures our support team can focus on genuine service issues while efficiently managing planned maintenance.

Timeline

• Effective Date: February 2026
• First Scheduled Maintenance: Third week of February 2026
• Ongoing: Monthly during the third week of each month

Next Steps

Disclaimer 

This bulletin is provided for informational purposes only. While Ideagen will make every effort to complete maintenance within the designated windows and minimize service disruption, actual timing and impact may vary based on technical requirements. This standardized maintenance schedule does not alter existing service level agreements. Clients are responsible for planning their operations accordingly around published maintenance windows.