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TSB-001 - Performance Improvement Measures for Maritime Health (Ideagen Maritime Health)
Who is this article for?
Client IT/Technical Teams - Those who need to implement technical changes (firewall rules, SSL configurations) and Client Operations/Management - Decision-makers who need to understand impact and approve changes
No elevated access or permissions are required.
Bulletin Number: TSB-001
Date: October 1, 2024
Product Affected: Maritime Health (Ideagen Maritime Health) (cruise)
Version: All Versions
Ideagen Maritime Technical Service Bulletin
Purpose
This Technical Service Bulletin (TSB) is intended to inform users of Maritime Health about specific measures and best practices to improve the performance of the software. These recommendations are based on user feedback and internal testing.
Description of Issue
Several customers have reported performance-related issues such as slow page load times. Our engineering teams will be focusing on improving performance hotspots in upcoming versions. In the interim, our operations team has provided the following actions that customers can directly take to help improve performance on current versions.
Recommended Actions
- To ensure optimal performance and stability of our software, Ideagen recommends the following minimum system specifications based on fleet size. Please ensure that virtual disks are pre-allocated according to your organization’s needs.
| Fleet Size | Disk Storage | RAM | CPU Cores |
| Large (25+) | 1000 GB | 32 GB | 8 |
| Medium (16-25) | 500 - 1000 GB | 24 GB | 6 |
| Small (1-15) | 500 GB | 16 GB | 4 |
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Implement a Record Retention Policy:
Establish a record retention policy to regularly purge records that are no longer needed. This practice will help reduce overall storage requirements, improve system efficiency, and maintain optimal performance. For assistance in setting up an effective retention policy, feel free to reach out to our support team.
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Consolidate VMware Snapshots:
If using VMware, we advise consolidating snapshots periodically. An excessive number of snapshots can create delta VMDK files, which may impact disk performance. More detailed guidance is available directly from VMware at the following links:
Contact Information
If you have any questions about the recommendations above, please feel free to reach out to Ideagen Maritime support or directly to your customer success manager.
Acknowledgments
We appreciate your continued support and feedback. Your input is invaluable in helping us improve Maritime Health. Thank you for your time and attention.
Disclaimer
The steps outlined in this document are not guaranteed to meet a specific non-functional requirement. Actual performance characteristics will vary depending on multiple factors.
The minimum system requirements listed in this document are subject to change over time. As technology evolves and software is updated to enhance functionality, performance, and security, these requirements may need to be adjusted. Ideagen Maritime is committed to keeping its customers informed about any changes to these requirements. Notifications will be provided through regular communication channels, including email updates and website announcements. It is recommended to regularly check for updates to ensure that your system meets the current requirements necessary for optimal performance and support.