Resetting a Password using "Forgot Password"

Who is this article for?
Users who want to learn how to reset a password using the 'Forgot Password' feature in Ideagen Maritime Health Onboard.

No elevated permissions are required.

In the event that you are unable to access the Ideagen Maritime Health Onboard environment, you may utilise the "Forgot Password" option to reset your password. This guide will provide you with a detailed overview of the steps necessary to reset your password using the "Forgot Password" feature.

1. Resetting your password using 'Forgot Password'

1.1. Video

1.2. Steps

Start by clicking Forgot Password?.

Click 'Forgot Password?'

Enter your username.

Enter your username

You have two options for resetting your password:
- Choose to retrieve your password via email with a verification number.
- Reset your password by answering security questions.

Let's try email first. Select email, then click Next.

Select 'Next'

Locate and open the Ideagen Maritime Health verification email. Then, copy the verification number.

Go to your email to copy the verification number

Go back to the Ideagen Maritime Health login page and enter the verification number.

Enter the verification number

Proceed to the next step by selecting Next.

Select 'Next'

In the next step, enter your new password.

Enter your new password

Repeat the password to finalize the change.

Repeat the new password

Click Save.

Click Save

Enter your new username and password. Then, select the Login button.

Select 'Login'

Once you see this page, you have successfully logged in.

You have successfully logged in.

Now, let's review the steps for using the security question option as the preferred method to reset your password.

Enter date of birth for the Security Question option

If a security question has been set up in your profile by you, the question will appear on this page. Enter the answer for the security question. Then, select Next.

Write the answer to your security question