Who is this article for?

  Users who have been asked to provide browser logs.

  No elevated access or permissions are required.

Some issues can be specific to a user, and may be difficult to troubleshoot without more detailed information. Console logs help debug issues by giving us insights into error messages that get documented by your browser.

1. Generating Console Logs

1. Generating Console Logs

To generate a console log:

1. Enable JavaScript log collection by navigating to chrome://inspect in Chrome for iOS and leaving that tab open to collect logs.
2. In another tab, reproduce the error or issue.
3. Switch back to the chrome://inspect tab to view the collected logs.
4. Screenshot the logs.
5. Add the image as an attachment to the support ticket.

Log collection will stop if the chrome://inspect page closes or navigates and logs will be lost as they are not persisted.