Who is this article for?

  Users who have been asked to provide browser logs.

  No elevated access or permissions are required.

Some issues can be specific to a user, and may be difficult to troubleshoot without more detailed information. Console logs help debug issues by giving us insights into error messages that get documented by your browser.

1. Generating Console Logs

1. Generating Console Logs

To generate a console log:

1. Click the Chrome settings button (three dots).
2. Select More tools, then Developer tools.
   This should open up the Chrome developer tools panel.
3. Switch to the "Console" tab.

4. Click and drag to select the text inside the console area.
5. Right-click and select Copy.

6. Paste all the copied text into a .txt file.
7. Add the .txt file as an attachment to the support ticket.

Do not refresh the tab before capturing logs. Doing so will delete the console log and defeat the purpose of capturing the logs.